GOT A QUESTION?
What services do you provide?
In addition to neurological consults, we provide an array of diagnostic tests and services, including sleep-deprived EEG, carotid artery ultrasound, neuropsychological testing, and therapeutic Botox injections. For a full list of services, please visit our Specialties page.
What insurances do you accept?
We accept all insurances and are in-network with the following carriers:
- Aetna
- Anthem
- CareFirst
- Cigna (except Cigna Connect)
- Humana Medicare ONLY
- Kaiser
- Medicare
- Optima Health
- Tricare
- United Healthcare
- Virginia Medicaid
There may be some plan exclusions. It is your responsibility to check specific benefits and coverage details with your insurance carrier. If you have an HMO plan that requires a referral for specialty care, it is your responsibility to obtain a referral prior to your visit with us.
​
What days/hours are you open?
Our office hours of operation for appointments are:
- Monday through Friday, 8:00 AM to 5:00 PM
Our phone hours are:
- Monday through Thursday: 9:00 AM to 12:00 PM; 1:00 PM to 4:00 PM
- Friday: 9:00 AM to 12:00 PM; 1:00 PM to 3:00 PM.
For more information, please visit our Office page.
​
What is your cancellation policy? Do you charge cancellation or no-show fees?
We kindly ask that if you need to cancel your appointment, please contact our office 24 hours prior to your appointment time. You may contact us at (703) 478-0440 or through our patient portal (hyperlink to patient portal) to cancel appointments. Failure to give 24 hours’ notice of a cancellation may result in a cancellation/no-show fee of $150.00 for office visits and $250.00 for diagnostic testing appointments.
​
How do I obtain medication refills?
To obtain a medication refill, you may contact our office at (703) 478-0440. For our Reston office, select Option 2, followed by Option 4. You will be prompted to leave a voicemail for a medication refill. For our McLean office, select Option 1. You will be prompted to leave a voicemail.
In your voicemail message, please state your name, date of birth, the medication you need refilled, and the pharmacy you would like the medication to be sent to.
You may also request a medication refill on our secure Patient Portal through our secure messaging platform.
​
I have a question/message for my provider. How can I reach them?
You may contact our office at (703) 478-0440 or send us a message on our Patient Portal through our secure messaging platform.
​
How do I reach my provider after hours or over a weekend/holiday?
If you are experiencing a medical emergency, you should call 911 or go to your nearest emergency room. For medical concerns that cannot wait until the next business day, you can reach the on-call physician voicemail at 703-478-0440 and the on-call physician will be in contact with you as soon as possible. Please note that our on-call service is for true medical concerns only. Routine questions should not be left on our on-call voicemail service and should be relayed during regular business hours.
​
What should I bring to my first appointment?
For your first appointment, please bring your insurance card, photo ID, list of current medications, previous medical records pertaining to your condition, and referral and/or testing order if needed. Please note that if you are referred for diagnostic testing only, we will not be able to complete the test without the testing order.
Prior to your first appointment, you may sign up for our Patient Portal and complete the New Patient Paperwork online. You may also print out the paperwork for completion via our Patient Forms page.
​
What am I expected to pay at my appointments?
We collect co-pays and outstanding balances at the time of service. If you have a co-insurance, deductible, or are unable to pay at the time of service, you will be billed for services rendered. We accept Visa, MasterCard, Discover, American Express, exact cash, and checks.
​
Do you have a wait list?
We do not have a wait list. If you would like to be seen sooner than your scheduled date, we recommend calling the office to inquire about possible cancellations.
​
Can I get an urgent appointment if I need to be seen today?
We cannot accommodate same-day appointments as we do not provide acute or emergent care. If you need to be seen urgently, we recommend reaching out to your primary care provider or going to your nearest emergency room.
​
What ages do you treat?
We are an adult neurology practice. We do not see patients under the age of 16.